Refund policy

VanMount is operated by Lucas Dodimead trading as VanMount, 82 Copsleigh Avenue, Redhill, RH1 5BG, United Kingdom. Email noreply@vanmount.shop or use our contact form. This inbox is monitored.

Changing your mind

You can request a return within 30 days of delivery, in line with our store return rules. Tell us your order number and send the goods back within 14 days of requesting the return. Please contact us before posting so we can identify your parcel.

Your statutory right to cancel an online order lasts until 14 days after the day you receive the goods. A clear statement of cancellation is enough; no reason is required. You then have 14 days to return them. These rights also apply to our standard made-to-order products. Producing a standard size after an order does not make it personalised.

Refunds and postage

For a statutory cancellation, we refund without undue delay and within 14 days of receiving the goods back or evidence that you sent them back, whichever is earlier. We use your original payment method unless you agree otherwise, with no refund fee. We apply the same refund timing to our extended returns offer.

When you cancel the whole order, we also refund the standard outbound delivery charge. Any extra paid for an upgraded service is not refunded. For a partial return, outbound delivery is not normally refunded.

You pay return postage for a change-of-mind return. Keep proof of posting. We do not charge a restocking fee. You may inspect the goods as you would in a shop; we may deduct for reduced value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

Faulty, damaged or incorrect goods

Goods must be as described, of satisfactory quality and fit for purpose. You normally have a short-term right to reject faulty goods within 30 days. After that, repair or replacement and, where applicable, a price reduction or refund may be available. Your legal rights do not end after six months.

Contact us with your order number and a description of the problem. A photo can help, but is not a condition of exercising your rights. We cover reasonable return costs for faulty, damaged or incorrect goods; contact us to arrange this.